POLICIES

Terms & Conditions

ALL CLAIMS AND DISCREPANCIES MUST BE REPORTED WITHIN 15 DAYS OF RECEIPT OF SHIPMENT.

When buying an item, you agree that you are responsible for reading the full item listing before making a commitment to buy it.

For customization using your images, (including, but not limited to designs, images, fonts, logos, illustrations, compositions, artworks, interfaces and text) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

The prices we charge for our services / products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Return Policy

We make personalized gift-giving easy, fast and letter-perfect... we guarantee it! We select only the highest quality products which are then customized just for you! We guarantee our personalized products to be free of manufacturing errors or product defects. However, if there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item or a full refund. To start the return process, you must send an email to jackie@jammiesandjellybeans.com within 15 days of receipt of your order.

Understandably, personalized items, clearance or pre-order cannot be accepted for return unless there is a manufacturing error or product defect.

Subject to the above policy, all refunds and exchanges must be made within 15 days of receipt.

Shipping Policy

Turn-Around and Shipping Times:

Your satisfaction is our top priority and we are committed to ensuring you receive your products in a timely manner. Please be mindful of the following turn-around times (TAT).

Custom Orders - We strive to have all custom orders complete within 3 weeks, not including holidays.

Pre-Orders - TAT for pre-orders will be listed in the item description.

Orders are processed in the order in which they are received.

All orders are shipped within 2 business days of completion. Orders are not processed or shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will do our best to reach you via email or phone.

Shipping charges will be calculated and displayed at checkout.

Once your order has shipped, you will receive an email confirming shipment and providing the tracking number. Please note - tracking information is not always updated by the carrier.

Damages

jammies & jellybeans is not liable for any product damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If you have any questions about this shipping policy, you can contact us by

● Sending an email to jackie@jammiesandjellybeans.com

● Sending a chat. Please know we do not have live agents so responses to chat messages may be slightly delayed.

At jammies & jellybeans, we are committed to protect your privacy rights. We deeply appreciate our online customers and visitors and collect information to better serve your buying needs and shopping experience. jammies & jellybeans guarantees you that we will not sell, rent, or share any of your personal information with any third parties without your consent, except for our personal affiliates who provide us with necessary services to process your order.

At checkout, you will be asked to make an account with us, or you may checkout as a guest. In both cases, you will be asked to provide personal information such as your name, billing address, shipping address, email address, telephone number, credit card or other form of payment information or any other identifying information. The information you provide will be used for purposes such as: providing you with the items that you purchased, to process and ship orders, to send shipping confirmations, store credit information, and to provide customer service and inform you of new site features, and special offers.

General viewing of our site does not require us to collect any personal information. Nevertheless, we do gather non-personally identifiable navigational information such as IP address, service provider, browser version, and domain type. This assists us in providing you with better service by knowing about where visitors go on our website, what products they view, and the time of the visitor's visit.

When you visit jammies & jellybeans we may send one or more cookies (a small file containing a string of characters) to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties for the purpose of providing you with relevant products and advertisements custom tailored to each visitor. Cookies also allow us to store items in your shopping cart if you leave without checking out and display items that you have recently viewed.

By visiting jammies & jellybeans you are agreeing to allow us access to your personal information as described in this privacy policy as well as agree to our return policy terms and conditions as described on our site. If you have any questions or concerns, please contact us for more information.